[EZLINK] Position Required : Desktop Support Specialist
Hi All,
Please send your resumes for the following position:
Email: Chitrani.Sengupta@lucasfilm.com
Information Technology Specialist/ Desktop support Specialist
Department: Technology
Location: Singapore
Position Summary: Serve as the initial point of contact for resolution of desktop/workgroup and IT related problems in a startup user environment. Troubleshoot, research, diagnose, document, and resolve technical issues surrounding Windows XP Professional, Suse Linux 9.x, MS Office, e-mail, Internet connections, hardware/peripherals, and networking related to IT systems; supporting all users in an efficient, professional, courteous, and prompt manner.
Responsibilities:
Setup and upgrade computer systems in a networked environment with minimum end user interruption.
Timely implementation and maintenance of drivers & patches on workstations.
Research and recommend hardware and software solutions as needed.
Administer mail systems, system installation and configuration, printing systems, installation of third-party software.
Manage fundamentals of IT security protocol (account administration, etc.)
In association with Software Engineers, install and configure software as well as troubleshoot and repair malfunctioning software in the PC environment.
Integrate and support devices such as printers, networks, scanners, and digitizing tablets with Microsoft Windows systems & Linux systems.
Troubleshoot and repair or arrange for repair of defective computer equipment.
Put in service calls and track service on machines (RMA #s, etc.).
Communicate status of issues in progress to those parties concerned on a timely basis.
Carry pager during work and non-work hours and be available on-call when needed.
Identify and recommend solutions to technical issues as needed.
Document and communicate system support issues with end users, IT staff, and management.
Plan, develop, and maintain project schedules.
Perform special projects as needed.
Education, Experience and Skills:
3 years of Windows 9x, NT, 2000, XP and Linux desktop support experience.
Good understanding of Linux and Windows operating systems.
Scripting knowledge – Shell, Perl, Python (preferred).
Demonstrate the ability to integrate computer skills, customer support experience, and related education to exceed technical, business and customer requirements.
Skilled at troubleshooting and fixing problems while minimizing customer stress levels.
Professional certification on Linux and Microsoft a plus
Good communication/interpersonal skills, able to communicate both verbally and written, in a professional and friendly manner with co-workers and customers, as well as ability to express ideas clearly and concisely.
Experience working in multi-national corporation a plus.
Self-starter, energetic, detail oriented, highly organized, and possessed of an ability to field a variety of tasks in an efficient manner with proper prioritization of workload.
Team player that strives to maximize team and department performance.
Adept at adjusting to new and different areas of focus and eagerness to acquire new skills and knowledge in a start-up environment.
Regards
Chitrani
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